Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, company, password, and role.
• Usage Data: IP address, browser type, pages visited, time on site, and activity logs.
• Subscription & Billing: Payment details (processed by third-party providers like Stripe).
• Support Communications: Any messages or attachments submitted through support channels.

2. How We Use Your Information

• Provide access to the learning platform and content;
• Manage subscriptions and billing;
• Respond to support requests;
• Analyze usage trends to improve the platform;
• Comply with legal obligations.

3. Legal Bases for Processing (EEA Users)

If you are located in the European Economic Area, we process your data under one or more of the following legal bases:

• Performance of a contract;
• Compliance with a legal obligation;
• Legitimate interests;
• Your consent.

4. Sharing Your Information

• Service Providers: Including Kajabi (our platform host), Stripe (payment processor), and analytics tools.
• Enterprise Clients: If your access is part of a corporate subscription, we may share aggregate usage data with your employer.
• Legal/Compliance: If required by law or to enforce our terms.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and track platform usage. You can manage cookie preferences through your browser settings.

7. Your Data Rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, and other US states with comprehensive privacy laws, as well as the EEA and UK), you have the following rights regarding your personal information:

• Right to Know / Access: Request confirmation of whether we process your personal data and a copy of the data we hold about you.
• Right to Data Portability: Receive an export of your account data in a portable, machine-readable format.
• Right to Correct: Ask us to correct inaccurate or incomplete information.
• Right to Delete: Request deletion of your account and associated personal data, subject to limited legal exceptions (e.g. tax/accounting records for completed purchases).
• Right to Opt Out of Sale/Sharing: We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not deny service, charge different prices, or provide a different level of service because you exercised these rights.
• Right to Withdraw Consent / Object to Processing: Where processing is based on consent or legitimate interest, you may withdraw consent or object at any time.

How to make a request

Email privacy@accelerra.io from the email address associated with your account. Include the type of request (access, delete, correct, export, opt out) and any details that help us locate your records. If you don't have an account, send us enough information to reasonably verify your identity.

We will acknowledge your request within 10 business days and respond substantively within 45 days, as required by applicable US state privacy laws. We may extend this period by an additional 45 days when reasonably necessary, and will notify you if we do.

Authorized agents

You may designate an authorized agent to make a request on your behalf. We may ask you to verify your identity directly with us, or provide the agent with written, signed permission to act on your behalf.

Right to appeal

If we decline your request, you may appeal our decision by replying to our response email. We will review the appeal and respond within 60 days. Residents of certain states may also contact their state Attorney General if they disagree with the outcome.

Account deletion

Deletion requests will remove your profile, course progress, and personal information from our active systems. We may retain a minimal record of completed purchases for tax and fraud-prevention purposes, and de-identified or aggregated data that can no longer reasonably be linked to you. Backups are purged on our standard rotation schedule.

8. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure.

9. International Transfers

If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions.

10. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect data from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our site with the effective date.

12. Contact Us

Accelerra Corporation
5775 Seldovia Rd, Fort Collins CO 80524
Email: Support@accelerra.io